Pricing
Use SBX for your whole team. Upgrade to access more features.
Pay as you go
For small teams looking for flexibility
Access to 19 markets
Photo & video
Brief generation & review with 1 round of amends
Survey design & review with 1 round of amends
Digital report with executive summaries
Standard segmentation
Onboarding
Tech support
SAML single sign-on (SSO)
Self-service knowledge base
Optional PPT reporting at additional cost
Platform
For bigger teams looking for full functionality with a simplified procurement process
Access to 45 markets
All PAYG features, plus:
Brief generation & review with 2 rounds of amends
Survey design & review with 2 rounds of amends
Advanced segmentation
Discounted Token top-up
Personalised onboarding program
Support from research experts
Optional PPT reporting at additional discounted rate
2x business review meetings
Flexible payment options
Business
For growing businesses looking to level up their insights with simplified procurement
Access to all 70+ markets
All Platform features, plus:
4x business review meetings
Ongoing consultation with research experts
Enterprise
For companies seeking enterprise grade insights, in-depth reporting and support
Unlimited markets
All Business features, plus:
Unlimited brief generation
Dedicated account manager
What’s the difference?
Capabilities | Pay as you go | Platform | Business | Enterprise |
|---|---|---|---|---|
Markets | 19 | 45 | 70+ | Unlimited |
Brief generation | 1 round of amends | 2 round of amends | 2 round of amends | Custom round of amends |
Survey design & review | 1 round of amends | 2 round of amends | 2 round of amends | Custom round of amends |
Photo & video responses |  | | | |
Interactive report | | | | |
PowerPoint report | Optional at additional cost | Optional at discounted rate | Optional at discounted rate | Optional at custom rate |
Segmentation | Standard segmentation | Advanced segmentation | Advanced segmentation | Advanced segmentation |
Support | Pay as you go | Platform | Business | Enterprise |
|---|---|---|---|---|
Self-service knowledge base | | | | |
Standard onboarding | | | | |
Personalised onboarding program | | | | |
Business review meetings | 2x | 4x | Customised number | |
Access to research experts | Access to team | Access to team | Appointed research expert | |
Dedicated account manager | |
Technology | Pay as you go | Platform | Business | Enterprise |
|---|---|---|---|---|
SAML single sign-on (SSO) | | | | |
Flexible payment options | | | | |
Survey design & review | | | | |
About Tokens
When you purchase any of the above packages, you’ll receive a set number of tokens that pay for the number of respondants, photos responses, and videos responses.
1 token
per conversation
Includes questions which participants respond to with text only
3 tokens
per conversation with photos
Includes questions which participants respond to by taking a photo.
5 tokens
per conversation with videos
Includes questions which participants respond to by recording a video.
Still curious?
See SBX in action
FAQs
How do I get started?
When you sign up, you can pick the plan that most suits your needs. The SBX PAYG, SBX Platform and SBX Business plans are designed for teams just starting out with on demand research. Select the most appropriate plan and receive step-by-step support to getting started. For more advanced functionality get in touch with sales to explore our SBX Enterprise plans.
How many team members can use SBX?
You can invite as many team members as you need to generate the brief and to review the final insights but only 1 campaign will be active and editable at once. For more advanced functionality get in touch with sales to check out our SBX Enterprise plans.
What is included in a business review?
A business review meeting is a sit down with our team of research experts who'll review the projects you've run to date and offer strategic advice on ongoing initiatives.
Is my data secure?
We care deeply about data privacy and security and strive to keep our security practices industry-leading whilst also ensuring we remain GDPR compliant. Learn more about data security in our privacy policy or contact us directly with any questions.
We need additional help on documentation (like an MSA or security questionnaire). Who can I reach out to?
We’re happy to work together on your companies security questionnaire or an MSA. Please reach out to our sales team at sales@sbx.com for specific questions.
My team is a nonprofit organisation. Is special pricing available for NPOs or charitable organisations?
If you’re part of a nonprofit organisation, we’re happy to provide you with discounted pricing. Please reach out to sales@sbx.com
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